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Experience: 4+ yrs
Location: Gurugram, Haryana, India, NCR
Job Type: Full time
We are seeking a proactive and customer-focused L1 EUC Support – Desktop Support Engineer to provide first-level end-user computing (EUC) support while ensuring seamless IT operations across desktop environments. This role is ideal for professionals with strong expertise in desktop and deskside support, hardware and software troubleshooting, basic networking, and user assistance, particularly in enterprise environments where service quality and responsiveness are critical.
As an L1 EUC Support Engineer, you will be responsible for delivering timely technical support to end users, resolving desktop-related issues, supporting conference room technologies, and maintaining IT infrastructure at the user level. You will collaborate with IT teams to ensure system availability, user productivity, and a high standard of customer service while providing support to business users, including VIP and VVIP stakeholders.




Key Responsibilities
Provide first-level desktop and deskside support for hardware, software, operating systems, and enterprise applications.
Install, configure, troubleshoot, and maintain Windows operating systems, desktops, laptops, printers, and peripheral devices.
Perform operating system installation, patch management, software deployment, and routine system maintenance.
Diagnose and resolve hardware, application, and connectivity issues to minimize user downtime.
Support Microsoft Office installation, configuration, administration, and troubleshooting.
Assist users with basic networking issues, including LAN, WAN, Wi-Fi connectivity, switches, and routers.
Set up, configure, and support audio/video systems, conference room equipment, and virtual meeting technologies.
Provide technical assistance using remote support tools such as Webex, TeamViewer, Putty, or similar platforms where a

📌 EUC Support Engineer (Gurugram)
🏢 Weekday AI
📍 Gurugram