About the Role

As a Customer Support Associate, you will be responsible for managing the end-to-end support experience for astrology consultations. You will act as the first point of contact for users and astrologers, resolving operational issues in real time and ensuring every consultation is completed smoothly.
This is a highly execution-focused role that requires robust communication skills, empathy, ownership, and the ability to handle multiple conversations simultaneously.

Key Responsibilities
Provide real-time support to users before, during, and after astrology consultations.
Coordinate with users and astrologers for consultation scheduling and rescheduling.
Resolve issues related to:
Consultation booking and confirmations
WhatsApp scheduling challenges
Call or platform connectivity issues
Delayed or missed consultations
Last-minute cancellations or rescheduling requests
Post-consultation queries and follow-ups
Coordinate with internal teams (Operations, Product, Tech, Customer Support) to resolve escalations.




Maintain high responsiveness during operating hours (8 AM - 10 PM through rotational shifts).
Document recurring issues and contribute towards creating SOPs and improving support processes.
Track and update support tickets accurately in CRM/helpdesk tools.
Escalate critical issues proactively and ensure timely resolution.
Deliver a delightful customer experience while maintaining empathy and professionalism.

What We're Looking For
1–3 years of experience in Customer Support, Customer Success, Operations, or Service Delivery.
Excellent verbal and written communication skills in English and Hindi. Additional Indian languages are a plus.
Comfortable handling customers over WhatsApp, phone calls, and chat.
Strong problem-solving skills with a customer-first mindset.
Ability to remain calm and composed during high-volume support situations.
Highly organized with strong attention to detail.
Comfortable working in rotational shifts, including weekends.
Prof

📌 Customer Support Associate (Bengaluru)
🏢 AppsForBharat
📍 Bengaluru