We're looking for a People Business Coordinator This role is Office Based, Hyderabad Office

Job Title: People Business Coordinator – India

Location: Hyderabad

Role Overview

The People Business Coordinator will support the India People Advisory team in delivering seamless HR operations and employee experience. This role will be heavily aligned with ticketing systems (ServiceNow), employee lifecycle management, and business-facing HR coordination.

You will act as a key enabler between employees, managers, and the People Advisory team, ensuring efficient query resolution, process execution, and data-driven support for HR initiatives across India.

In this role you will…

ServiceNow & Employee Query Management

Manage and resolve employee queries through ServiceNow within defined SLAs.

Categorize, track, and analyze tickets (policy, process, payroll, benefits, etc.).

Ensure high-quality and consistent responses aligned with company policies.

Identify recurring themes and partner with Advisory team for process improvements.

Employee Lifecycle Management

onboarding,



internal movements, and exit processes.

Ensure timely documentation.

Track onboarding experience and support Current Hire Orientation (NHO) coordination.

Ensure smooth offboarding including access revocation and compliance checkpoints.

Advisory & Business Coordination

Support People Advisors in managing business requests and employee cases.

Coordinate critical conversations, employee meetings, and follow-ups.

Assist in executing organizational changes, communication rollouts, and employee notifications.

Partner with managers for policy clarifications and basic people-related guidance.

Data, Reporting & Insights

Maintain accurate employee data across systems (ServiceNow, HRIS, etc.)

Generate Reports On

Ticket volumes & resolution timelines

RTO adherence

Attrition and onboarding metrics.

Support dashboards (Power BI) and provide insights to improve People processes.

Compliance & Policy Exec

📌 People Business Coordinator (Hyderabad)
🏢 Cornerstone OnDemand
📍 Hyderabad