About Furlenco

Furlenco is a different furniture company. We enable the urban Indian to live better today in their homes, by giving them award-winning furniture and home decor with a basket of access to rent, buy, sell and buy back.
All of our furniture is designed in-house by experts. We don’t just give furniture. We provide decor, accessories and appliances as well. We have launched our first ever offline stores so that one can furnish their entire home, room or corner without traversing multiple stores or websites

We are seeking a highly motivated, customer-focused and data driven Business Analyst with strong business fundamentals to join our Strategy team. The Business Analyst will play a critical role in driving customer retention and revenue growth by managing the renewal process for existing subscribers. This role requires a robust attention to detail, excellent communication skills, and a passion for delivering exceptional growth leveraging Data.

Responsibilities :

Performance & Business Analytics: Track and analyze key metrics across retention, engagement, revenue,



churn, and customer lifetime value (LTV). Translate data into actionable business insights.
SQL & Data Analysis: Write complex SQL queries, perform hypothesis testing, and work with large datasets to solve business problems.
Financial & Predictive Modelling: Build revenue, churn, and business-health projections; develop scenarios and predictive models to identify opportunities and risks.
Customer Retention & Loyalty: Design and drive initiatives to reduce churn, improve retention, increase LTV, and build loyalty programs from 0 to 1.
Customer Segmentation: Analyze customer behavior, preferences, and lifecycle stages to create meaningful segments and targeted strategies.
Customer Insights: Leverage NPS, CSAT, customer feedback, and experience data to identify pain points and recommend improvements.
Cross-functional Collaboration: Partner with Marketing, Product, Operations, Finance, and Custom

📌 Growth Analytics Specialist – Customer Monetization (India)
🏢 Furlenco
📍 India