Responsibilities:
Support Request on behalf of sales force i.e Quotes, Orders, Amendments, Pricing sheets or vendor quotes etc. for service requests.
Provide subject matter expertise for complex issues.
Build training curriculum & Work Instructions.
Identify and communicate opportunities for continuous process improvement
Use existing knowledge base to provide a customer facing root cause assessment.

Experience and Skills:
2-5 years of experience in a BPO workplace.
• Any Bachelor’s degree.
• Proficient MS Excel
• Hands-on experience in working on Order to Cash process i.e Agreements/Contracts, Quote Management
• Very good understanding of L2S process.Agreements, Amendments, Pricing, licensee, pricing sheets, reports etc…




• Problem solving and analytical skills.
• Customer / Client facing experience would be handy.

Additional Information:
Good understanding of Quote to Order.
• Clear written & oral communication skills with internal customers.
• Sound analytical & interpersonal skills
• Strong troubleshooting and diagnosis skills
• Training experience will be handy.
• Experience in creating knowledge base would be an advantage.

Note:
Only immediate joiners preffered and local candidates from Pune preffered.
At least graduation is strictly completed.

📌 Process Specialist (India)
🏢 Innova ESI
📍 India