10099

To manage all operations activities at the branch and ensure customer
satisfaction by resolving all customer queries thus supporting the Retail Loan
Product process

Graduate in any discipline

o Achieve high efficiency levels by ensuring all queries are resolved within
TAT;and developing processes that will improve TAT
o Ensure service deliverables are processed by the team as per TAT, training
them on policy and process changes to minimize errors
o Resolve branch queries,ensuring that queries raised by stakeholders are
addressed promptly and providing support as required
o Coordinate with the system team to resolve routine and other system issues,
identifying gaps and recommending measures to address such gaps.
o Monitor repricing and update systems, based on inputs received from RBI/
business team
o Conduct impact analysis and accordingly update systems after approval from
the business team
o Release communication about rate increase or decrease to customer and update
the web-portal system accordingly.
o Resolve audit queries raised by internal and external auditor and initiate
corrective action as suggested
o Ensure compliance to all Audit / RBI regulations.

📌 Associate - Corporate and SME Finance - Term Loan - Central Operations - Mumbai - Lodha (I-Think Techno Campus) - B wing - JM (Thane)
🏢 Tata Capital
📍 Thane