Scope

The Sr. Salesforce Data Cloud & Agentforce Engineer is responsible for the design, development, implementation, and optimization of Salesforce Data Cloud and AI capabilities supporting Blue Yonder's Commercial Technology organization. This role serves as the technical expert for Salesforce Data Cloud, Agentforce, CRM Analytics, Document AI, and Customer 360 solutions, helping transform enterprise data into AI-ready assets that drive intelligent business processes and customer experiences.
Working closely with Enterprise Architecture, Data Engineering, Salesforce Development, Business Analysts, and business stakeholders, this individual will build scalable data integrations, configure Data Cloud capabilities, develop AI-enabled solutions, and support enterprise initiatives including Customer 360, Contract Intelligence, Sales AI, and advanced analytics.
The ideal candidate combines deep Salesforce platform expertise with hands-on experience implementing Data Cloud, enterprise integrations, and AI capabilities, while maintaining a robust focus on data quality, governance, security,



and business value.

What You'll Do

Design, configure, and optimize Salesforce Data Cloud solutions.
Build and maintain Data Streams from enterprise systems including CRM, ERP, data warehouses, and external applications.
Configure Data Model Objects (DMOs), Identity Resolution, data mappings, and data transformations.
Develop Calculated Insights, Segments, and Data Actions to support business use cases.
Configure and optimize Agentforce capabilities, including Skills, Topics, Actions, Prompt Templates, and AI grounding.
Implement Customer 360 and Contract Intelligence solutions leveraging Salesforce AI technologies.
Configure and support CRM Analytics datasets, dashboards, and AI-driven insights.
Integrate Salesforce Data Cloud with enterprise platforms such as Databricks, APIs, middleware, and other cloud applications.
Support Document AI implementations and AI-assisted metadata ext

📌 Lead Salesforce Engineer (Hyderabad)
🏢 Blue Yonder
📍 Hyderabad