Work mode: Work from office
Joining: Immediate
Location: Pune, Maharashtra
Timings: 5 PM to 3 AM IST — 5 Days Working

Atica Global
Atica is a leading, tech-first remote sales & revenue management company for hotels and hotel operators in the US, enabled by a unified tech-led solution. We're a startup, backed by some of the top investors in the country including Titan Capital and DIBS.
www.aticastays.com

Key Responsibilities
Task Oversight: Ensure the team's daily work RFP responses, PMS entries, CRM updates, and report generation is completed accurately and within the expected turnaround time (TAT)
Quality Control: Spot-check completed work daily to catch errors before they reach hotels or the sales team, and fix the underlying process when the same mistake keeps recurring
SOP Ownership: Maintain and update the standard operating procedure for each task type, and make sure every associate and team lead is working to the same standard
Performance Tracking:



Monitor accuracy and TAT numbers daily at the individual and team level; keep error rates low and turnaround consistently within target
Monthly Scoring: Run the monthly performance/variable-pay scoring process end to end pull the data, validate it, and confirm final numbers with Finance on time
Team Leadership: Manage and coach team leads, set daily task priorities, and redistribute work when volumes spike or someone's on leave
Issue Resolution: Be the first point of contact when something goes wrong a wrong entry, a missed deadline trace the root cause, get it corrected, and prevent it from repeating
Tool & Process Improvement: Improve how the team uses CRM, reporting platforms (e.g. Metabase), and internal tools (e.g. Appsmith) to work faster and with fewer errors
Cross-Functional Coordination: Work with the Sales team to keep RFP requirements explicit and make sure PMS/CRM data stays consistent with what's been committed to hotels and clients
Team Development: Coach associates and team leads whose accuracy or TAT

📌 Operations Manager (India)
🏢 Atica Global
📍 India