A key operations person left with less than two weeks notice. The role was undocumented, all processes were in their head, and the business had no continuity plan.
Outcomes
What changed.
0Disruption to operations
6 weeksFrom departure to fully onboarded replacement
100%Role processes documented
How we worked
Extract, generate, validate, load.
We stepped in immediately to shadow the outgoing person for their remaining time, documenting every process, decision point, and system access. We then ran the role ourselves while recruiting and onboarding a permanent replacement.
Where it is now
Where it sits now.
The replacement is fully operational. The documentation we produced is now the basis for a wider process library the client is building across the team.
📌 Role transition support (Auraiya)
🏢 Blyx By Blynd Data
📍 Auraiya
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