Key Responsibilities by Category:

Experience Level (SA/APM & PM)

* 5–10 years in Network Operations within Telecom or ISP environments.
* Proven ability to troubleshoot and repair Ethernet/IP circuits at the service
and circuit levels.

Customer Circuit Support
Provide Tier 2/3 support for escalated network and customer incidents.

* Communicate directly with enterprise customers, offering timely updates and
resolutions.

Network Equipment Support

* Configure, install, and maintain network devices (Routers, Switches, NIDs).
* Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian.

Hardware Lifecycle Management: Execute and oversee critical hardware
interventions, including the replacement of core routers, line cards, and
associated network components

Protocol Troubleshooting

* Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs,
STP, LAG.
* Utilize CLI and SNMP-based tools for analysis and troubleshooting.

Fiber Testing & Diagnostics

* Conduct RFC 2544 testing and validate network throughput.




* Assist field engineers with OTDR testing for fiber faults.

NOC Monitoring & Escalation

* Monitor alarms and performance metrics in a 24x7 NOC environment.
* Escalate complex issues to senior engineering teams or external vendors.

Technical Escalation: Efficiently manage the escalation matrix, liaising with
senior engineering architecture teams or third-party vendors for critical
hardware and software anomalies

Documentation & Reporting

* Log diagnostics, resolutions, and RCA in ticketing systems.
* Maintain clear incident reports and resolution timelines.

Cross-Functional Collaboration: Coordinate seamlessly with Field Operations,
Provisioning, and Core Engineering teams to optimize service delivery and
restoration timelines

Customer Communication

* Provide qualified, timely, and clear communication to customers and
internal stakeholders.
* Maintain high standards in both written and verbal communication.

Technical Proficie

📌 Senior Analyst (Mumbai)
🏢 eClerx
📍 Mumbai