Growth Executive (Inbound/Outbound Sales Calls)
(Legal & Immigration Services)
Location: In-office, Technopark, Trivandrum, Kerala
Working hours: UK business hours (approx. 1:30 PM – 10:30 PM IST, adjusting for BST)
Employment type: Full-time
Compensation: Competitive, based on experience
About the Role
We are hiring a Growth Executive (Sales) for handling inbound calls, making outbound calls, and responding to enquiries via email and other channels to drive client acquisition for a well-established, regulated UK law firm with a robust reputation for legal expertise and client satisfaction.
This is a front-line sales and client engagement role. You will be the first point of contact for prospective clients, responsible for handling enquiries, assessing needs, presenting service options, and closing business. You will own your pipeline from first contact to conversion, working in real-time alignment with a UK-based legal team.
What You’ll Be Doing
Handling inbound calls, making outbound calls, and responding to enquiries via email and other channels
Conducting preliminary needs assessments and recommending suitable legal service options
Booking lead meetings, building rapport, and clearly articulating our value proposition to address each client’s needs
Quoting, following up, and managing leads through to closure
Managing pipeline and lead activity through CRM including tracking, follow-ups and reporting
Collaborating with the UK legal team to deepen service knowledge and sharpen your pitch
Identifying opportunities to generate new leads and maximise conversion from existing pipeline
Upskilling across multiple service offerings as they evolve, leveraging prior sales experience
Taking part in training sessions and team meetings
Ensuring client confidentiality and full compliance with data protection regulations
Required Experience
2+ years in inbound or outbound phone-based sales
Excellent English communication skills - verbal and written (strictly mandatory)
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