Job Title: Microsoft 365 Subject Matter Expert (SME)
Department: Information Technology
Location: Godrej Centre, 8th Floor, Old Madras Road, Binnamangala, Mahadevapura
Hobli, Bengaluru - 560038
Reports To: Director, Digital Workspace
Employment Type: Full time, Hybrid

Job Overview

We at Fortive are looking for a proactive and technically deep Microsoft 365
Subject Matter Expert to support, optimize, and secure our collaboration
ecosystem. This hands-on role focuses on ensuring platform stability, resolving
complex incidents, and driving automation, while working closely with architects
and managed service providers. The ideal candidate will play a critical role in
maintaining a seamless, secure, and scalable Microsoft 365 environment for our
global stakeholders.

Key Responsibilities

* Incident & Problem Management

* Troubleshoot complex technical issues related to Microsoft Teams,
SharePoint Online, OneDrive, and Power Platform in line with organizational
security policies.

* Track service health, monitor incident notifications, and collaborate with




Microsoft Support on escalated cases.

* Develop and maintain resolution documentation and standard operating
procedures for L1/L2 support teams.

* Facilitate user onboarding, offboarding, and account lifecycle management.

* Contribute to root cause analysis and continuous service improvement
initiatives.

* Platform Administration

* Administer SharePoint Online site collections, access controls, and storage
quotas.

* Work alongside the M365 Architect to ensure service availability and deploy
Power Platform solutions, SharePoint workflows, and Teams applications.

* Conduct regular platform cleanup and governance activities to maintain
tenant security and compliance.

* Support the deployment and address support issues related to Microsoft 365
Copilot and other AI initiatives.

* Automation & Operational Efficiency

* Develop PowerShell scripts for bulk administration, reporting, and
automation tasks.

* Build

📌 Microsoft 365 Subject Matter Expert (Bengaluru)
🏢 Fortive
📍 Bengaluru