Role and Responsibilities

Managing day-to-day operations
Deliver 100% customer satisfaction.
Ensure all counters are correctly merchandised, meeting all hygiene standards as directed by the Brand.
Maximize in-store visual projection on counter and promotional areas (secure additional and best merchandising space where possible).
Resolve any issues/complains related to business and reported to LM.
Assist in the timely development and execution of department marketing program, including seasonal new product launches and product re-promotes sampling and merchandising programs within specified categories in accordance with global Brand guidelines.
Effectively supports special events programs in line with global guidelines and monitor sell thru.
Provide regular feedback on current product launches and other programs as well as on local market trends and competitive activity. Ensure company standard at all times.

Team Management
Ensure the team is coached, developed and motivated in all aspects of the business (selling, product knowledge, administration and customer service etc).




Plan BAs/Consultants rotas to ensure the counter is adequately covered at all times so the customers can be served.
Delegate tasks efficiently to the team members and ensure smooth flow of the operation.
Communicate information effectively to the team member on a daily and weekly basis as required.
Set daily sales targets to each Consultants.
Conduct performance reviews and discuss individual action plan on a time to help the Consultant to achieve the Company’s expectation from them.
Give consistent and timely feedback.
Recognize the hard work of Consultants and reported it to the LM.
Ensure that performance challenges are dealt promptly and in line with Company policy and procedure and reported to the Line Manager.

Customer Service
Ensure that the team delivers Company’s customer service standards.
Work with Sales & Education Executive in gathering customer’s feedback and reported the same to the

📌 Assistant Store Manager (Bengaluru)
🏢 Shoppers Stop
📍 Bengaluru