Job Description: Logistics Manager – D2C Operations
Department: Supply Chain & Operations
Location: Bangalore (On-site)
Employment Type: Full time

About Us
The Wellness Shop is a fast-growing D2C Beauty & Wellness brand looking for a Logistics Manager to lead end-to-end logistics operations, including warehousing, order fulfilment, last-mile delivery, reverse logistics, and 3PL management. The ideal candidate will ensure seamless customer deliveries while optimizing logistics costs and operational efficiency as we scale.

Key Responsibilities

Order Fulfilment & Last-Mile Delivery
Oversee daily order processing to ensure SLA adherence (on-time dispatch and delivery)
Manage relationships with courier partners, 3PLs, and quick-commerce delivery partners; negotiate rates and SLAs
Monitor delivery performance metrics (NDR, RTO, TAT, delivery success rate) and drive continuous improvement
Coordinate with marketplaces (Amazon, Nykaa, Flipkart) for FBA/FBF and marketplace-specific logistics requirements

Reverse Logistics & Returns




Design and manage an efficient returns/exchange process, minimizing RTO (Return to Origin) and RVP (Reverse Pickup) losses
Ensure damaged/expired product handling complies with quality and safety standards

Vendor & 3PL Management
Identify, onboard, and manage relationships with logistics partners, packaging vendors, and fulfilment centers
Negotiate contracts, freight rates, and service-level agreements to optimize cost per shipment

Compliance & Quality
Ensure compliance with regulatory requirements applicable to beauty/health/cosmetic product storage, handling, and transport (e.g., batch tracking, expiry management, labelling norms)
Maintain documentation for statutory/audit requirements (GST e-way bills, customs for imports if applicable)

Data, Reporting & Cost Optimization
Track key logistics KPIs: cost per order, delivery TAT, RTO %, damage %, inventory accuracy
Use data to forecast demand, plan capacity, and identify cost-saving opportun

📌 Logistics Manager –C (Bengaluru)
🏢 The Wellness Shop
📍 Bengaluru