Role Description

ServiceNow ITOM Test Engineer

Experience Range

5+ Years

Hiring Location : Bangalore, Chennai, Pune, Noida, Hyderabad, Kochi & Trivandrum

Must-Have Skills

5+ years of overall experience in ServiceNow Testing.
Strong hands-on experience testing ServiceNow ITOM modules:
Discovery
Service Mapping
Event Management
CMDB
Experience in functional, integration, regression, and end-to-end testing of ServiceNow applications.
Hands-on experience in CMDB data validation, reconciliation, Configuration Item (CI) relationship testing, and data integrity validation.
Experience testing ServiceNow integrations with monitoring and third-party tools.
Strong knowledge of ServiceNow tables, CI classes, and relationship models.
Proficiency in SQL or other query languages for backend data validation.
Experience using Jira, HP ALM, Azure DevOps, or similar test management and defect tracking tools.
Strong analytical, troubleshooting, and communication skills.
Positive-to-Have Skills

Understanding of ITIL/ITSM processes.




Knowledge of ITOM–ITSM integrations.
Experience working with enterprise monitoring tools integrated with ServiceNow.
Exposure to Agile/Scrum methodologies.
ServiceNow ITOM or CSA/CIS certifications.

Key Responsibilities

Perform functional, integration, regression, and end-to-end testing for ServiceNow ITOM applications.
Validate Discovery, Service Mapping, Event Management, and CMDB implementations.
Test integrations between ServiceNow and monitoring/third-party tools.
Verify CMDB data quality, reconciliation, CI relationships, and overall data integrity.
Execute backend data validation using SQL or other query languages.
Log, track, and manage defects using standard test management tools.
Collaborate with development, platform, and business teams to ensure successful delivery of ServiceNow solutions.

Skills

ServiceNow, SQL, ITIL, Jira, HP ALM, Test Management, Azure DevOps

📌 Lead II (Chennai)
🏢 UST
📍 Chennai