Overview
The CSAM (IC1) is an early-in-career Customer Success Account Manager who delivers standardized customer success outcomes spanning executive partnership, solution health, cloud adoption, and AI acceleration activities. These CSAMs act within a pod model.
Working under the direction of CSAMs and a M1 Manager, the CSAM operates within a defined pod covering a shared portfolio of accounts. The role contributes to portfolio-level intelligence, execution orchestration, and reactive signal aggregation – reducing context-switching for senior CSAMs and accelerating customer outcomes.
This is a talent-engine role: CSAMs are AI-first, customer-facing from month three, and grow through structured cohorts and community.

Responsibilities
Executive partnership and execution
Execute standardized executive partnership, solution health, cloud adoption, and AI acceleration tasks under direct guidance from senior CSAMs or CSU leaders.
Support agent and Copilot adoption motions across assigned pod accounts.




Complete assigned activities accurately and on time; escalate exceptions rather than independently diagnose them.
Portfolio-level intelligence and preparation
Maintain deep, current account context across the pod’s defined portfolio.
Synthesize account signals into “what’s changed / what matters now”
Detect risks, upcoming deliveries, upcoming milestones, and open threads.
Detect portfolio patterns such as recurring blockers across multiple accounts.
Execution orchestration (not delivery)
Track delivery and milestone progress with partners and CSAs on behalf of CSAMs.
Map dependencies across workloads and milestones.
Proactively flag drift before the customer raises it.
Coordinate remediation follow-ups across internal teams.
Reactive signal aggregation
Monitor reactive support signals – case volume, aging, repeat drivers – across the pod portfolio.
Aggregate reactive trends into portfolio-level views and surface early warnings of escalation risk.
Track follow-through on S

📌 Customer Success Account Mgmt (Bengaluru)
🏢 Microsoft
📍 Bengaluru