Cisco’s Customer Experience (CX) team is at the heart of our mission to bridge the possible. We are a global community of innovators, strategists, and technical experts dedicated to helping our customers realize the full value of their technology investments. We pride ourselves on a culture of respect, human kindness, and collaborative excellence. When you join our team, you become part of an environment that celebrates diverse perspectives and empowers you to lead with empathy, drive innovation, and deliver world-class solutions that impact customers worldwide.
Your Impact
Develops software consistent with Cisco ‘Design Thinking Principles’ with a focus on simplification and UX (User Experience) at its core, using secure coding practices, ensuring user privacy, and following software development best practices. Partners with other teams including design and product management to create the right solution for the customers. Creates technical design documentation to be used by the team as well as contributing to user documentation to be used by end users.
Debugs and addresses software issues during development and in production systems to support customers. Brings current ideas for product innovation and helps improve software development processes.
Uses specialized expertise in one or more areas to interpret internal or external business issues and recommends best practices.
Solves complex problems and takes abroad perspective to identify innovative solutions.May lead small-to-medium features from technical design through completion.
May lead projects that span multiple teams; manages workload and workstreams holistically.
Influences a defined software engineering roadmap.
May lead medium-to-large features from technical design through completion.
Provides expertise in the development and implementation of the software development lifecycle, and agile engineering strategies across applicable teams and partners.
Leads and mentors others, and improves the t