Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Investigation, recovery and resolution of all types of claims as well as recovery and resolution for health plans, commercial customers, and government entities
Initiate phone calls to members, providers and other insurance companies to gather coordination of benefits
Handles a team of up to 20 Associates
Work with team members to ensure project goals are met in an productive and effective manner
Achievement of individual productivity and quality standards




Record productivity using Daily Production Report
Communicate to Management any issue(s) that would impede the accuracy
Work with Management to ensure that these issues are resolved
Conduct monthly Analyst Evaluations
Ensure review daily, production efforts meet desired goals
Aggressively resolve production problems, manage staffing ratios to meet goal
Manage Analyst to meet daily/weekly production standards
Develop plan for improvement for Analysts who do not meet standards
Manage plan for improvement to ensure Analysts meet future standards
Building and maintaining an effective team environment
Identifying training needs for the team and facilitating trainings
Routinely analyze quality results to report error trends
Identify root causes of errors and opportunities for defect reduction
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such

📌 Assistant Manager (Gurugram)
🏢 Optum India
📍 Gurugram