Definition:
Ensures incoming parts from supply chain companies and internally produced components meet the quality standards and systems required.
Overall Purpose of the Role:
Responsible for ensuring that the products produced meet quality standards required to minimize quality costs and maximize customer satisfaction whilst ensuring that procedures and processes are adhered to. Ensure incoming materials meet required quality standards. Responsible for identifying and raising quality issues and for speedily resolving them to ensure zero impact to the customer. Support new product introductions to ensure the robustness of product builds. Work in a team setting to develop and implement best practices that emphasize defect prevention, reduction in variation and waste and provide for continuous improvements in meeting all customer requirements. Manage the customer specific requirements and offer technical support. Responsible for multiple highly complex major projects requiring innovative original solutions where results are key to successful completion of major projects.
Work mostly independently with minimal supervision and work is reviewed at project milestones and/or on completion by Senior Management.
Key Responsibilities: General and Task Management
Manage all quality-related issues within the manufacturing team (e.g. internal, supplier, customer and customer warranty)
Identify root cause and instigate permanent corrective actions for product quality issues
Work with internal and external stakeholders to resolve quality issues that arise as quickly and efficiently as possible to prevent compromising quality and safety standards
Carry out product and process auditing
Ensure control plans and associated documentation are implemented effectively and maintained
Monitor and report on quality-related key performance indicators including scrap monitoring, rework levels, parts per million (PPM) figures
Stop production in the event of manufacture of unacceptable goo