We are currently seeking an experienced skilled to join the Payment Operations team, Mumbai.
GCOO Operations is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Operations teams are making sure all this happens smoothly.
Job Introduction
The Assistant Manager, Payment Operations, will support the Manager of Payment Operations in the day-to-day payment processing activities. This role involves ensuring the processing, efficiency, accuracy, and compliance of payment transactions, as well as assisting in the continuous improvement of payment processes.
Principal Responsibilities
Manage and control daily operations and administration of the Payment services unit (which includes Payment Processing, Vendor management, etc.).
In order to achieve a high level of efficiency and customer service, which would help attain strategic and operating objectives of the Bank.
Monitor performance of employees and vendor staff in the given unit
Ensure standardization of processes. Process notes to be updated on a regular basis.
Ensure an effective Business Continuity plan is in place for the unit.
Ensure day to day processes are run as per defined procedure notes and policies. Continuously strive to ensure process improvements.
Ensure Daily Control Functional Checklist is updated by all team members and held on records.
Guide the team to excel in all performance parameters which include cost management, key process performance indicators (TAT, accuracy etc.), customer satisfaction levels etc.
Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
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