JOB SUMMARY

Responsible for the management of all aspects of Concierge functions in
accordance with hotel standards. Directs, implements and maintains a concierge
service and management philosophy that serves as a guide to respective staff.
Responsible for developing and maintaining the acknowledgment and service of all
guests visiting the location. Ensures all departments are aware of all guests’
needs and information prior to arrival that will lead to a unique, memorable and
personal stay.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 3 years experience in the guest services, front
desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant
Management, Hospitality, Business Administration or related major; 1 year
experience in the guest services, front desk, or related qualified area.

CORE WORK ACTIVITIES

Maintaining Concierge Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the
expectations of the customers on a daily basis.





• Develops specific goals and plans to prioritize, organize, and accomplish
work.

• Keeps concierge team focused on the critical components of operations to drive
guest satisfaction and the desired financial results.

• Understands the impact of department’s operations on the overall property
financial goals and objectives and manages to achieve or exceed goals.

• Establishes an effective database to be used by all team members for
restaurant and local attractions.

• Establishes relationships with local attractions, restaurants and other
businesses to enhance guests’ experiences.

• Provides recommendations and arranges services for guests as requested (e.g.,
car rental, airline and train tickets, office services, beauty and barber
services, baby sitting, repairs, shopping).

• Maintains awareness of cultural differences needed to meet guest's specific
needs and requirements.

• Provides check-in and check-out services

📌 Concierge Manager (Pune)
🏢 Marriott
📍 Pune