The Director – India Operations serves as the primary India-based operational leader for service delivery functions, ensuring alignment between client expectations, global delivery objectives, and India execution capabilities. The role is accountable for client delivery excellence, workforce utilization, chargeability, operational efficiency, and productivity metrics that directly contribute to India profitability. The incumbent partners closely with the Managing Director - India, US Tower Leaders and HR – India, to strengthen delivery capabilities, organizational effectiveness, employee engagement, workforce productivity, and client success while supporting the continued growth and maturity of the India organization.

Essential Functions:

Service Delivery Leadership:
Provide leadership across all India-based delivery functions including Service Desk, Deskside Support, Cloud & Infrastructure Operations, ITAM, Analytics, and Cross Functional Services.
Ensure delivery excellence across all supported client engagements.
Drive achievement of SLAs, KPIs, quality metrics,



and client satisfaction objectives.
Ensure adherence to security, compliance, audit, and client contractual requirements.
Build scalable delivery frameworks to support future business growth.

Client Delivery Governance:
Serve as the senior India-based operations leader supporting client delivery governance.
Participate in client operational reviews, governance meetings, and service improvement initiatives.
Partner with US Tower Leaders and Client Executives to address delivery challenges and opportunities.
Lead resolution of operational escalations impacting service delivery.
Drive customer satisfaction and retention through consistent service excellence.

Operational Efficiency & Profitability Support:
Drive operational levers that influence profitability and margin performance.
Own organizational metrics including:
Chargeability
Utilization
Productivity
Delivery Efficiency
Resource Allocation
Capacit

📌 Director of Operations (Hyderabad)
🏢 Bell Techlogix India
📍 Hyderabad