10 Aug
|
Recruiterflow
|
Bengaluru
10 Aug
Recruiterflow
Bengaluru
About Recruiterflow
We bring AI-native intelligence and enterprise-grade depth to executive search and recruiting agencies worldwide. 2,000+ agencies, 6,000+ recruiters, 100 countries trust us to run their operations. We're bootstrapped and profitable, growing on revenue, not venture capital. Our founders have spent 13 years at the forefront of AI. We're top 3 today. We're building to be number one.
About The Role
In this role, you will serve our customers and teammates who encounter our writing in many places: the Help Center, FAQs, release notes, in-app copy, and more. You’ll own all of these and ensure they feel accurate, current, and part of one connected experience, rather than a collection of separate, disconnected pieces.
You'll be the first person to join our new Customer Education function, which means you'll have the opportunity to build the playbook from the ground up.
What You'll Do
Own customer education end-to-end across the product. You'll work closely with Product, Engineering, Customer Success,
and Support to ensure every customer interaction with our documentation feels clear, consistent, and genuinely helpful.
Build the customer education function from the ground up. You'll define how we create, organize, and maintain documentation as our product evolves, setting the standards and systems that scale with the company.
Own our Help Center and knowledge base. From product guides and FAQs to troubleshooting articles and playbooks, you'll ensure customers always have the right answers at the right time.
Turn product changes into customer understanding. You'll write release notes that explain not just what's recent, but why it matters, helping customers adopt new features with confidence.
Create content beyond words. Produce short screen-recorded tutorials, GIFs, and visual walkthroughs that make learning our product faster and more intuitive.
Drive clarity across the product experience. From in-app copy to API documentation and onboarding resources,
📌 Technical Content Specialist (Bengaluru)
🏢 Recruiterflow
📍 Bengaluru