The Role
At Refyne, we are seeking a dedicated Collection Executive to manage and optimize the collections process for our Earned Wage Access (EWA) platform. As a Collection Executive, you will be responsible for ensuring timely collection of dues from users, maintaining positive relationships with customers, and working with internal teams to resolve any payment-related issues. You will play a key role in improving the overall collections process and contributing to the financial health of the company.

What we’re looking for
Robust communication skills with the ability to engage with customers professionally and empathetically.
A results-driven approach to collections, with a keen eye for resolving disputes and ensuring timely payments.
Problem-solving skills to address any issues or concerns raised by customers regarding payments.
Experience working with collection systems, CRM tools, and managing customer data.
Detail-oriented and capable of managing multiple accounts simultaneously.
Self-motivated, target-oriented, and able to work independently while contributing to a team




Ability to maintain customer relationships while ensuring that collections goals are met
Proficiency in MS Excel and basic data entry and reporting.

What you’ll do
Ensure timely collections of outstanding dues from users of Refyne's platform, maintaining a clear record of payments and balances.
Contact users through calls, emails, and other communication channels to remind them of upcoming or overdue payments.
Follow up on overdue payments, negotiating with users where necessary to resolve payment issues.
Address and resolve any disputes or issues raised by users regarding their payment dues.
Collaborate with internal teams (such as Customer Support and Operations) to ensure prompt resolution of payment-related concerns.
Track user accounts to ensure that payments are made in accordance with agreed timelines and escalate issues when necessary.
Generate reports on overdue payments and follow

📌 Collection Executive (Bengaluru)
🏢 Refyne India
📍 Bengaluru