Sales & Customer Relationship Executive Pharmaceutical Industry

Company Name: Swiftly Meds Private Limited

Industry: Pharmaceuticals, Healthcare and Medicine Export

Job Location: Varanasi, Uttar Pradesh

Work Mode: Full-time, On-site

Department: Sales, Business Development and Customer Relationship Management

Employment Type: Permanent

Experience Required: 1–4 years

Fixed Salary: 30,000 per month

Monthly Performance Incentive: 10,000–12,000

Total Monthly Earning Potential: 40,000–42,000

Annual Earning Potential: Approximately 4.80–5.04 lakh

Immediate Joiners Preferred

About Swiftly Meds Private Limited

Swiftly Meds Private Limited is a pharmaceutical wholesale, distribution and export company based in Varanasi, Uttar Pradesh.

The company supplies a broad range of pharmaceutical and healthcare products, including:

- Pharmaceutical tablets
- Pharmaceutical capsules
- Pharmaceutical injections
- Anti-cancer medicines
- Inhalers and respiratory medicines
- General healthcare and pharmaceutical products
- Bulk pharmaceutical orders

Swiftly Meds serves domestic and international pharmaceutical buyers and focuses on reliable sourcing, product quality, transparent communication, proper documentation, secure packaging and timely delivery. Our mission is to build long-term relationships with customers and partners by providing dependable pharmaceutical sourcing and responsive customer support.

Job Summary

We are hiring a confident, disciplined and result-oriented International Sales & Customer Relationship Executive.

The selected candidate will be responsible for handling domestic and international customer enquiries, understanding product requirements, preparing quotations, following up with potential buyers, converting enquiries into confirmed orders and maintaining long-term customer relationships.

The role involves a combination of:

- B2B pharmaceutical sales
- International sales
- Export sales coordination
- Lead generation
- Tele-sales
- Customer relationship management
- Order follow-up
- Payment coordination
- Repeat-order generation

This is not only a calling position. The candidate will manage the complete sales journey from the first customer enquiry to quotation, negotiation, order confirmation, payment follow-up, dispatch coordination and post-sale relationship management.

Key Responsibilities

1. Lead Handling and Qualification

- Handle incoming enquiries from the company website, email, telephone, WhatsApp and approved B2B marketplaces.
- Contact domestic and international pharmaceutical buyers.
- Understand the customer’s required product, brand, strength, dosage form, quantity, destination country and delivery expectations.
- Verify whether the enquiry is genuine and commercially relevant.
- Collect necessary customer and business information before processing an order.
- Prioritise high-value and urgent sales opportunities.
- Maintain professional response times for all incoming enquiries.

1. B2B Pharmaceutical Sales

- Explain the company’s products, services, sourcing capabilities and order process to potential customers.
- Share approved product information, prices, availability and commercial terms.
- Prepare and send quotations and proforma invoices after obtaining internal approval.
- Follow up consistently with interested customers.
- Negotiate prices and commercial terms within company-approved limits.
- Convert enquiries and quotations into confirmed orders.
- Achieve assigned monthly sales, revenue, collection and repeat-order targets.
- Identify opportunities for bulk orders and long-term supply arrangements.

1. International and Export Sales

- Communicate professionally with customers from different countries.
- Handle international enquiries through email, WhatsApp and telephone calls.
- Understand customer requirements related to quantity, shipping destination, packaging and documentation.
- Coordinate internally for export quotations and estimated shipping charges.
- Support customers with approved export documentation requirements.
- Coordinate with the operations, logistics and documentation teams for international orders.
- Maintain accurate communication regarding order status, payment, packaging and dispatch.
- Follow company policies and applicable pharmaceutical and export regulations.

1. Customer Relationship Management

- Build strong and professional relationships with domestic and international customers.
- Act as the customer’s main point of contact during the sales and order process.
- Provide regular updates regarding quotations, payments, product availability and dispatch.
- Follow up with existing customers for repeat orders.
- Understand customer feedback, concerns and future requirements.
- Support the resolution of customer complaints by coordinating with the relevant internal team.
- Maintain customer satisfaction without making unapproved medical, regulatory or delivery commitments.
- Develop long-term business relationships instead of focusing only on one-time sales.

1. Quotation and Order Coordination

- Prepare accurate quotations based on approved pricing.
- Confirm product, quantity, price, packaging and shipping information before sending quotations.
- Coordinate with the procurement or inventory team regarding product availability.
- Follow up on pending quotations and purchase decisions.
- Obtain complete order confirmation from the customer.
- Coordinate for proforma invoice preparation.




- Ensure that customer details and order information are accurately recorded.
- Track the order until payment, packaging, dispatch and delivery communication are completed.

1. Payment and Collection Follow-up

- Communicate approved payment terms to customers.
- Follow up professionally for advance payments and outstanding amounts.
- Coordinate with the accounts team to verify received payments.
- Do not confirm an order or dispatch without the required internal payment approval.
- Maintain records of pending payments and expected payment dates.
- Escalate delayed or suspicious payments to management.
- Support timely collection of sales revenue.

1. CRM and Sales Reporting

- Record every lead, call, message, quotation, follow-up and order status in the company CRM or tracking system.
- Maintain accurate and updated customer records.
- Schedule future follow-ups and avoid missing customer commitments.
- Submit daily sales and follow-up reports.
- Prepare weekly pipeline and performance updates.
- Report monthly sales, revenue, collections, repeat orders and pending opportunities.
- Share customer objections, product demand and competitor information with management.
- Maintain complete transparency regarding customer discussions and deal status.

1. Market Development

- Research potential pharmaceutical importers, wholesalers, distributors, pharmacies and healthcare businesses.
- Identify new domestic and international markets.
- Generate leads through online research, directories, references and approved platforms.
- Build databases of potential buyers and business partners.
- Reconnect with inactive customers and old enquiries.
- Identify products with strong customer demand.
- Share market insights and customer requirements with management.

Target Customers The candidate may be required to sell and communicate with:
- Pharmaceutical importers
- Pharmaceutical wholesalers
- Medicine distributors
- Pharmacies and pharmacy chains
- Hospitals and healthcare organisations
- Clinics and healthcare providers
- International medicine buyers
- Bulk medicine purchasers
- Institutional buyers
- Approved resellers and business partners

Performance Expectations The candidate’s performance may be evaluated using the following indicators:
- Number of enquiries handled
- Speed and quality of lead response
- Number of qualified leads
- Number of quotations generated
- Follow-up completion rate
- Sales conversion rate
- Monthly confirmed order value
- Monthly collected revenue
- Gross margin contribution
- Number of new customers acquired
- Number of repeat orders generated
- Customer retention
- Accuracy of CRM records
- Quality of customer communication

The final monthly target will be communicated by the company based on the assigned market, product categories and lead availability.

Salary and Incentive Structure

Fixed Salary

30,000 per month The fixed salary will be subject to the company’s employment terms, attendance requirements and applicable deductions.

Performance Incentive

10,000–12,000 per month The performance incentive will be payable when the employee achieves the assigned monthly target.

Incentives may be calculated based on:

- Confirmed sales
- Collected customer payments
- Gross margin
- New customer acquisition
- Repeat orders
- Target achievement
- CRM and reporting compliance

Cancelled orders, unpaid orders, fraudulent transactions, returned orders or unapproved discounts may not be considered for incentive calculation. Total Earning Potential The employee can earn approximately 40,000–42,000 per month after achieving the required performance goals.

Required Skills

- Strong sales and negotiation skills
- Excellent customer relationship management
- Professional telephone and email communication
- Strong English communication
- Confident Hindi communication
- Lead generation and qualification
- B2B sales
- International sales
- Export sales coordination
- Tele-sales and inside sales
- Customer follow-up
- Quotation preparation
- Order closing
- Payment follow-up
- CRM management
- Microsoft Excel or Google Sheets
- WhatsApp Business communication
- Ability to handle sales targets
- Strong attention to detail
- Time management and follow-up discipline
- Ability to work responsibly with pharmaceutical product information

Language Requirements The candidate should be comfortable communicating in:
- English
- Hindi

Strong written English is important because the role may involve communication with international customers. Knowledge of additional languages will be an advantage.

Educational Qualification

Candidates with any graduate or postgraduate qualification may apply.

Preference may be given to candidates with qualifications in:

- Pharmacy
- Pharmaceutical Sciences
- Life Sciences
- Biotechnology
- Business Administration
- Marketing
- International Business
- Commerce
- Export and Import Management

Relevant sales ability and pharmaceutical industry experience may be considered more important than the specific degree.

Preferred Experience

Candidates with experience in any of the following will be preferred:
- Pharmaceutical sales
- Medicine export sales




- International sales
- B2B sales
- Pharma distribution
- Pharma wholesale
- Medical sales
- Healthcare sales
- Export-import business
- Inside sales
- Tele-sales
- Customer relationship management
- Lead conversion
- IndiaMART or B2B marketplace enquiry handling
- International email sales
- Order and payment coordination

Ideal Candidate Profile We are looking for someone who:
- Is confident speaking with customers.
- Can communicate professionally with international buyers.
- Understands the importance of continuous follow-up.
- Can work with monthly sales targets.
- Takes complete ownership of assigned leads.
- Does not leave enquiries unanswered.
- Can negotiate without making unauthorised commitments.
- Maintains accurate sales records.
- Is comfortable learning pharmaceutical product categories.
- Can build long-term customer relationships.
- Can handle customer objections professionally.
- Is disciplined, ethical and commercially aware.
- Can work in a fast-moving business workplace.

Important Compliance Expectations The selected candidate must:
- Share only company-approved product and commercial information.
- Avoid giving medical advice to customers or patients.
- Avoid making unverified claims about medicine effectiveness.
- Avoid promising product availability without internal confirmation.
- Avoid providing unauthorised discounts.
- Maintain customer confidentiality.
- Follow company SOPs for quotations, payment and order confirmation.
- Escalate suspicious customers, payments or orders.
- Follow applicable pharmaceutical, export and documentation requirements.
- Maintain ethical and transparent business communication.

What We Offer
- Fixed monthly salary of 30,000.
- Monthly performance incentive of 10,000–12,000.
- Exposure to domestic and international pharmaceutical sales.
- Opportunity to communicate with buyers from global markets.
- Product and sales-process training.
- Direct interaction with company leadership.
- Performance-based career growth.
- Opportunity to grow into senior sales and management positions.
- Practical experience in pharmaceutical distribution and export operations.
- A professional and growth-oriented working environment.

Career Growth Opportunities High-performing candidates may grow into positions such as:
- Senior Sales Executive
- International Sales Executive
- Export Sales Manager
- Key Account Manager
- Customer Relationship Manager
- Business Development Manager
- Sales Team Leader
- Regional Sales Manager

Working Conditions
- This is a full-time role.
- The primary work location is Varanasi, Uttar Pradesh.
- The position may require communication with customers in different international time zones.
- The candidate should be comfortable using a computer, smartphone, email and WhatsApp.
- Daily CRM updates and sales reports will be mandatory.
- The employee must be comfortable working with monthly sales and collection targets.
- Occasional extended working hours may be required for important international customer conversations.

Suggested Naukri Job Title Pharma Sales & Customer Relationship Executive

Alternative Job Titles

- Pharmaceutical Export Sales Executive
- International Business Development Executive – Pharmaceuticals
- B2B Pharma Sales Executive
- Pharma Sales and CRM Executive
- Inside Sales Executive – Pharmaceutical Export
- International Customer Relationship Executive
- Pharmaceutical Business Development Executive
- Export Sales and Customer Support Executive

Naukri Key Skills Pharmaceutical Sales, International Sales, Export Sales, B2B Sales, Pharma Export, Business Development, Customer Relationship Management, Lead Generation, Lead Conversion, Inside Sales, Tele-sales, Customer Acquisition, Client Relationship, International Business, Quotation Preparation, Payment Follow-up, Order Management, CRM, Pharma Distribution, Pharma Wholesale, Email Communication, Customer Retention, Repeat Sales, Sales Target, Revenue Generation

Candidate Screening Questions

1. How many years of sales experience do you have?
2. Do you have experience in pharmaceutical, healthcare, export or B2B sales?
3. Have you handled international customers?
4. Are you comfortable communicating with customers through calls, WhatsApp and email?
5. How would you rate your written and spoken English?
6. Have you handled leads from websites or B2B marketplaces?
7. Have you worked with monthly sales targets?
8. What was your previous monthly sales target?
9. What percentage of your target did you normally achieve?
10. Have you prepared quotations or proforma invoices?
11. Have you handled payment and order follow-ups?
12. Have you used CRM software?
13. Are you comfortable working on-site in Varanasi?
14. What is your current monthly salary?
15. What is your expected monthly salary?
16. What is your notice period?
17. Can you join immediately or within 15 days?
18. Are you comfortable communicating with international customers in different time zones?

Application Instructions Interested candidates should apply with an updated CV and provide the following information:
- Full name
- Current location
- Total sales experience
- Pharmaceutical or export sales experience
- International customer-handling experience
- Current salary
- Expected salary
- Notice period
- Previous monthly target
- Average target achievement
- Availability for an interview in Varanasi
- Earliest joining date

Join Swiftly Meds Private Limited and build your career in pharmaceutical sales, business and customer relationship management.

📌 Walk-in || Sales And Relationship Manager (Varanasi)
🏢 Swiftly Meds
📍 Varanasi