Key Responsibilities:

- Answering incoming calls from customers in a professional and courteous manner.

- Listening actively to customers and asking probing questions to fully understand their needs and concerns.

- Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.

- Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.

- Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.

- Meeting or exceeding individual and team sales targets.

- Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Requirements:

- Excellent verbal and written communication skills in English.





- Previous experience in a customer service and sales role, preferably in a call center environment.

- Ability to multitask, prioritize, and manage time effectively.

- Robust problem-solving skills and the ability to think on your feet.

- Comfortable working in a fast-paced environment.

- Flexibility to work in rotational shifts, including evenings, weekends, and holidays.

- Familiarity with basic computer skills and knowledge of CRM systems.

Education

- High school diploma or equivalent required.

- Bachelor's degree in any field is preferred. (2021 onwards passout)

- No B Pharma

- B.E & B.tech with 6 months customer operation experince

📌 Walk-in || Customer Care Executive (Pune)
🏢 eClerx
📍 Pune