- Log, classify, follow up, and close all customer complaints and queries in coordination with the respective store teams.
- Actively follow up with internal cross-functional teams to resolve customer complaints.
- Prepare weekly, fortnightly, and monthly MIS reports.
Preferred Background and Experience: -Graduation is a must.
- Valuable written and oral communication skills with strong command on English.
- Proficiency in MS Word and MS Excel.
Working - 5 days a week, Rotational Week off and Shifts