What you’ll be doing:
Under general supervision, this position will be responsible for planning, forecasting, and reporting client profitability. The role also requires that all new business is added to their portfolio correctly and managed following the same process. The successful candidate will need to work independently across multiple internal groups and teams to get the data required to finalize their client profitability models. The successful candidate will demonstrate a willingness to learn the industry and how TTEC oversees their business to ensure they model accurately. Candidates must have robust problem-solving capabilities to think outside of the box and the ability to adapt and overcome through different types of obstacles. The candidate must demonstrate good communication skills, both written and spoken.
What you’ll bring to us:
Willingness to learn the business and use that knowledge to identify variances in operational and financial performance and research root cause with your operations partners and other teams involved in delivering to our clients.
Ability to understand financial goals and targets and leverage your skills to ensure the variance between actual operational and financial results are within those goals and targets.
Works with business leaders to strategize and model operational delivery that drives improvement in the business to achieve targeted results.
Responsible for communicating financial and business results, future risks and opportunities to the Finance team, Finance management, Executives and Managers, and other internal customers.
Ability to prioritize work, plan ahead, and manage timelines to meet or exceed deadlines. Ability to communicate status of work, projects, and ad hoc efforts in a timely fashion both written and verbally.
Ability to work in a matrixed organization where you will work with peers that are at, below, and above your role and/or skill set.
Responsible for maintaining and implementing Excel based comple