Be the primary liaison for assigned Key Accounts on technical and operational
matters which cannot be solved neither by DATE, nor by the Operational Centres
or the surveyor network. Help the assigned Key Accounts maintain smooth
technical operations and continuous vessel trade by providing personal
attention, outstanding competence and added value in identifying, solving and
advising the customer on those technical and operational issues in alignment
with DNV’s purpose, business objectives and principles.

The result is that you maintain and develop a trustful win-win relationship and
contribute to high customer satisfaction and loyalty which build an important
foundation for DNV to maintain a high quality fleet, successfully retain
existing business and secure current business.

Team up with the relevant Key Account Manager (KAM) and work collaboratively
with the Account Team and all relevant departments within DNV to ensure that
excellent technical customer service levels are delivered.

Be an important part of the Key Account Planning and Implementation process to




help the KAM prepare and execute a high-impact Key Account Plan, Account
Strategy and Actions that adds value to the customer and to DNV. Provide input
to the KAM on the Key Accounts technical needs and expectations, relevant
technology and regulatory developments, suitable strategies and actions related
to the Key Accounts technical issues and technical operations. Help implement
the assigned actions according to plan.

Develop and strengthen the customer relationship, operating at the Key Accounts
technical department and technical management levels, to achieve preferred
supplier status based on lasting personal relationships and the added value
delivered.

Solve and advise on operational requests, customer technical concerns and
technical complaints related to survey and audit performance in close
collaboration with relevant technical experts and the KAM to ensure continuous
vessel trade. Hand over custo

📌 Technical Service Manager (Mumbai)
🏢 DNV
📍 Mumbai