Job Title:

School Relationship Executive

Department / Business Unit:

CAIE

Location:

New Delhi

Reports to (job title):

Head, Customer Success, South Asia

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation, and a proud part of the University of Cambridge. We are focused on meeting the needs of our learners, authors, and customers by bringing research, teaching, learning and assessment together.

Job Purpose

The role is responsible for delivering exceptional customer experience by supporting the smooth set up of the distribution network of Cambridge International schools and support the onboarding of new schools, providing proactive guidance and handholding to ensure successful implementation of Cambridge programmes and managing compliance requirements during the set-up. The role will build strong relationships with decision makers of partner schools, serving as a trusted point of contact to

drive engagement, satisfaction and long-term success. It will also provide Account Management support,



coordinate cross-functional activities to ensure timely issue resolution, deliver high-quality customer service across multiple channels, and contribute to continuous process improvements while achieving agreed service standards, operational KPIs and business objectives.

Principal Accountabilities

Offer support to recent Institutions aspiring to adopt the Cambridge program and on-board them as per Cambridge policy. This includes collaborating closely with business colleagues and decision-makers from prospective schools to facilitate a smooth registration process, coordinate documentation and compliance requirements, address operational queries, and ensure timely progression from initial interest to successful school approval.
Partner with School Development and other cross-functional teams to deliver a seamless onboarding experience, enabling new schools to successfully implement Cambridge
Build and manage truste

📌 School Relationship executive (New Delhi)
🏢 Cambridge University Press & Assessment
📍 New Delhi