Job Summary

Serve as a senior business analyst in a hybrid work model applying deep expertise in Camunda BPM mainframe modernization telecom order management and eTOM framework to design scalable process solutions. Collaborate with cross functional teams to optimize portfolio and project management and create clear MS Visio documentation that drives continuous improvement for telecom operations and customer outcomes.

Responsibilities

Lead end to end analysis of telecom order management processes to identify gaps streamline workflows and ensure accurate and timely service delivery across the entire customer lifecycle.
Drive business requirement gathering for Camunda BPM solutions by engaging stakeholders clarifying objectives and translating complex operational needs into transparent and implementable process models.
Collaborate with technical teams on mainframe modernization initiatives by mapping legacy capabilities to modern architectures and ensuring continuity of critical telecom functions.




Develop detailed process maps and visual documentation using MS Visio that clearly communicate current and target state workflows to business and technology stakeholders.
Coordinate portfolio and project management activities by tracking demand prioritizing initiatives and aligning project outcomes with strategic business goals in the telecom domain.
Analyze and refine order capture validation and fulfillment journeys to reduce fallouts shorten cycle times and enhance overall customer experience in day shift operations.
Partner with operations and product teams to ensure that process changes are feasible measurable and aligned with organizational quality standards and regulatory expectations.
Prepare comprehensive business cases and impact assessments that articulate value risks and dependencies for process improvement and modernization projects in the telecom environment.
Guide test planning and user acceptance validation by defining business scenarios reviewing test results an

📌 Sr. Business Analyst (India)
🏢 Cognizant
📍 India