Job Summary

Consulting Manager with 13 to 15 years of experience in telecom domain responsible for driving complex consulting engagements that optimize service operations and process efficiency using Jira Azure ServiceNow Change Management PMP Password Manager Pro eTOM Framework and TMF Transaction Mgmt Facility in a hybrid work model during day shifts ensuring measurable value for global clients and sustainable improvements in business performance.

Responsibilities

Drive end to end consulting engagements for telecom clients by assessing current service operations and designing improvements grounded in eTOM framework and TMF transaction management to deliver measurable business outcomes and enhanced customer experience.
Guide project planning and execution activities by structuring work in Jira and Azure environments to ensure transparent tracking of tasks risks and dependencies across multiple consulting workstreams.




Develop robust change management strategies by configuring and optimizing ServiceNow Change Management workflows that align with telecom specific regulatory and operational requirements.
Coordinate with cross functional stakeholder groups to gather detailed telecom business requirements and translate them into explicit process designs that are traceable across eTOM based process models.
Create detailed consulting artifacts such as as is and to be process maps impact assessments and implementation roadmaps that clearly explain how eTOM and TMF practices will be embedded into client operations.
Administer and govern PMP Password Manager Pro usage within consulting projects to maintain secure handling of privileged credentials while complying with enterprise security and audit policies.
Monitor project progress using Jira and Azure dashboards to identify deviations from plan and recommend timely corrective actions that keep consulting deliverables aligned with agreed scope schedule and quality.
Collaborate with client operations and technology teams durin

📌 Consulting Manager (India)
🏢 Cognizant
📍 India