Key Responsibilities:

* Answering incoming calls from customers in a professional and courteous
manner.
* Listening actively to customers and asking probing questions to fully
understand their needs and concerns.
* Providing accurate and timely information to customers about products and
services, pricing, and promotions, while actively seeking opportunities to
upsell.
* Handling customer objections and concerns with empathy and professionalism,
and working to address them to close the sale.
* Documenting all customer interactions and details of inquiries, issues, and
sales in the company's CRM system.
* Meeting or exceeding individual and team sales targets.
* Maintaining a high level of knowledge about the company's products and
services, as well as industry trends and best practices.

Requirements:

* Excellent verbal and written communication skills in English.




* Previous experience in a customer service and sales role, preferably in a
call center environment.
* Ability to multitask, prioritize, and manage time effectively.
* Solid problem-solving skills and the ability to think on your feet.
* Comfortable working in a fast-paced environment.
* Flexibility to work in rotational shifts, including evenings, weekends, and
holidays.
* Familiarity with basic computer skills and knowledge of CRM systems.

Education:

* Bachelor's degree in any field is preferred.

If you are a people-person with a passion for delivering outstanding customer
service and have the necessary skills and experience to drive sales and
upselling, we encourage you to apply for this exciting opportunity.

📌 Analyst (Pune)
🏢 eClerx
📍 Pune