As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.
Mode: Work From Office
Shift: US Shift (Night Shift)
Weekly Off: Rotational Off
Experience: Fresher / Experienced
Facility: One way (drop)
Roles & Responsibilities:
- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
- Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
- Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.
- Resolve customer queries promptly with a customer-first approach.
- Escalate complex issues to appropriate departments when needed.
- Stay updated with system changes, policy updates, and meet quality and productivity targets.
Desired Candidate Profile
- Excellent verbal and written English communication skills.
- Strong comprehension, analytical, and multitasking abilities.
- Basic knowledge of business writing and email etiquette.
- Customer service-oriented with polished soft skills.
- Not pursuing any full time educational course.
- Comfortable with Work From Office and Night Shifts.
- Willing to relocate within Transport Boundary (if outstation).
- Must carry original Aadhar Card and PAN Card.
Note: pursuing candidates are not eligible.
Candidates with BPO experience and complete documents will be given preference.
Perks & Benefits
- Performance-based incentives
- One-way cab facility (drop) within transport boundaries
- Night shift allowance up to 3,000/month
- Structured training program to enhance skills
- Opportunity for long-term career growth