Key Responsibilities

- Handle incoming client calls and respond to enquiries professionally.

- Understand clients' visa and migration requirements and provide initial guidance.

- Schedule appointments with migration consultants.

- Build and maintain solid client relationships.

- Record accurate client information and call notes in the CRM system.

- Follow up with prospective and existing clients.

- Manage emails, calendars, and administrative tasks using Microsoft Outlook, Teams, Word, and Excel.

- Assist with visa documentation and filing processes where required.

- Ensure excellent customer service and maintain confidentiality at all times.

Requirements

- Minimum 3 years of experience in an Immigration Consultancy, Visa Consultancy, Migration Agency,



or Overseas Education Consultancy.

- Experience as a Visa Consultant, Client Relationship Executive, Client Service Executive, Visa Filing Executive, or Migration Support Executive.

- Excellent spoken and written English.

- Strong customer service and communication skills.

- Experience using CRM software.

- Good knowledge of Microsoft Outlook, Word, Excel, and Teams.

- Ability to multitask and work independently.

- Professional telephone etiquette and active listening skills.

- Basic knowledge of the Australian visa system is preferred.

📌 Visa Consultant & Client Services Executive (Ahmedabad)
🏢 Optimum Skills u0026 Educational Pathways
📍 Ahmedabad