About the Company BrightEdge Location: Bengaluru / Mumbai / Delhi / Pune (Remote) Experience: 3-8 years Timings - EST / PST (4:30 PM to 1:30 AM IST) Customer Success Manager Level Senior Individual Contributor | 3–8 years experience Location India — Bengaluru, Delhi NCR, Mumbai, Pune, Hyderabad Work model Remote · Occasional travel as per the business requirement Function Customer Success · Digital Marketing & SEO About BrightEdge BrightEdge is the world's leading AI-powered SEO and content performance platform, trusted by thousands of enterprise brands to turn organic search into measurable business outcomes. We sit at the intersection of search intelligence, content strategy, and AI-driven discovery — and we're expanding fast in India. This is your chance to get in early, shape something meaningful, and grow with us. The Prospect This isn't a 'check in on adoption' CSM role. We need someone who genuinely geeks out on organic growth — someone who can walk into a room with a VP of Marketing and a Head of SEO, earn both their trust in the same conversation, and leave with a clear path to driving real business impact through BrightEdge. You'll own a portfolio of sophisticated enterprise customers, act as their strategic partner through every stage of the customer lifecycle, and help them navigate one of the most significant shifts in digital marketing:



the move from traditional search to AI-driven discovery. You'll build the playbooks, set the bar, and make your customers look brilliant. What You'll Do Lead enterprise organic growth strategy Own enterprise portfolio of allocated accounts end-to-end — from onboarding through renewal and expansion. Partner with digital and marketing leaders to translate their goals into clear SEO, content, and AI visibility roadmaps. Guide customers through the shift from traditional keyword-based SEO to AI-driven discovery (AIO, GEO, LLM retrieval) with confident, data-backed recommendations. Run QBRs, executive business reviews, and cadence calls that make stakeholders want to stay — and expand. Drive retention, expansion, and business outcomes Align SEO and AI initiatives to customer business outcomes — organic visibility, content performance, pipeline influence, revenue impact. Shape renewal and expansion strategy across accounts, influencing multi-year engagements and long-term partnerships. Identify risk early, tell a clear internal story, and run the right action plan — proactively, not reactively. Surface wins, business outcomes, and success stories that support retention and make value visible and credible. What You Bring Must-haves 3–8 years of experience in Customer Success, digital marketing

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