Completes store operational requirements by scheduling and assigning partners;
following up on work results. Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements. Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team Exhibits a willingness and desire to share coffee knowledge and stories with others Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service. Solicits feedback from the customers Supervisory Responsibilities: Interviewing & training partners, planning,



assigning and directing work Regular interaction/ review with the team Encourage team to take independent decisions Conduct goal setting Developing strategic and operational plans for the work group, managing execution and measuring results Review performance to achieve organizational goals Gather & evaluate employees performance Appraising performance Addressing complaints and resolving problems. Coaching, counselling, and disciplining Ensures partners adhere to legal and operational compliance requirements Drives coffee conversations within the team and creates a culture of coffee appreciation Achieves financial objectives based on the annual budget;
scheduling expenditures;
analyzing variances;
initiating corrective actions Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to

📌 Group Leader (Pune)
🏢 ServiceMax
📍 Pune