Job Description Collections Manager – Digital Lending (Rich experience in leading Tele-collection teams is mandatory) Company: Vaibhav Vyapaar Limited (LoanFront) Location: Bommanahalli, Bengaluru (Work from Office) Department: Collections Reporting To: COO About the Company Vaibhav Vyapaar Limited is an RBI-registered NBFC operating the LoanFront digital lending platform, providing unsecured personal loans to salaried and self-employed customers across India through a fully digital process. The company emphasizes technology-driven lending, regulatory compliance, and customer-centric collections. Job Summary We are looking for an experienced Collections Manager to lead end-to-end collections for our digital lending portfolio. The role involves managing delinquent accounts across various DPD buckets, improving recovery performance, leading tele-collections, managing collection agencies, ensuring RBI compliance, and using analytics to optimize collection strategies. The ideal candidate should have solid experience in unsecured lending collections within NBFCs, fintechs, or digital lending companies.
Key Responsibilities Portfolio Management Manage collection performance across all delinquency buckets (1–180+ DPD). Drive reduction in roll rates and delinquency. Improve collection efficiency and recovery percentages. Monitor bucket movement and portfolio health. Achieve monthly recovery targets. Strategy & Analytics Develop bucket-wise collection strategies. Analyze repayment trends and customer behavior. Monitor: Collection Efficiency Roll Rate Cure Rate Resolution Rate PTP Success Broken Promise Rate NPA Movement Recommend strategy improvements based on data. Team Management Lead tele-calling collection teams. Supervise Team Leaders and Collection Executives. Set daily and monthly KPIs. Conduct performance reviews. Coach low-performing agents. Agency Management Manage third-party collection agencies. Allocate portfolios. Monitor agency productivity. Conduct audits and scorecards. Ensure SLA compliance. Digital Collections Increase digital repayment adoption through: