Job Title: Customer Success Manager (Pharmacovigilance Suite) Location: Hyderabad, Telangana, India (In-Office) Department: Customer Success Experience Range: 4-8 Years Employment Type: Full-time You will be the primary advocate and strategic partner for our clients in the Pharmacovigilance (PV) industry. Your role is to ensure clients derive maximum value from our AI-powered Safety Product Suite, driving adoption, satisfaction, and retention. You will blend deep domain knowledge with excellent communication skills to guide clients from onboarding to full-scale implementation. Responsibilities: ● Manage the entire post-sales client lifecycle, including onboarding, training, and strategic reviews. ● Act as the main point of contact for a portfolio of PV clients, building strong, trusted relationships. ● Proactively monitor client health and platform usage to identify and mitigate adoption risks. ● Translate complex client feedback and business requirements into clear, actionable specifications for product and engineering teams. ● Collaborate with sales, engineering, and support teams to ensure a seamless customer experience and resolve escalated issues. ● Identify opportunities for