DHL Supply Chain India is a leading provider of integrated logistics solutions, specializing in warehousing, distribution, and supply chain management. With over 100+ facilities and 15,000+ employees nationwide, we excel in sectors like e-commerce, consumer goods, life sciences, and technology. Recognized as a Great Place to Work, we prioritize employee engagement and development. We are committed to a safe work environment, promoting Behaviour Based Safety (BBS) practices, injury prevention, and compliance with safety regulations, ensuring that safety is everyone's responsibility. We embrace an equal opportunity workplace, fostering diversity and inclusion for all employees. Join us in shaping the future of logistics and discover limitless growth opportunities
Responsibilities
Job Scope: To lead and manage all aspects of identified DSC strategic accounts, fostering continued growth through new business acquisitions and supporting the development of new business opportunities. Responsible for assessing, clarifying, and validating customer needs regularly,
ensuring compliance with legal requirements and delivering significant change management solutions.
Key Responsibilities:
Grow the business within current key strategic clients, develop new services for existing clients, and increase share of wallet.
Achieve financial budget targets including current business growth.
Develop teams to grow relationships with new business and sector accounts across the region.
Meet/exceed targets for new business revenue from existing customers.
Ensure service levels are met in line with contractual commitments.
Establish effective relationships with key decision-makers and influencers in target accounts.
Manage customer contract negotiations.
Monitor operational performances and intervene when customer satisfaction is at risk.
Coordinate regular interactions between DSC internal stakeholders to drive continuous improvement.
Support a high-performance service culture within
📌 Senior Manager (India)
🏢 Dhl Supply Chain
📍 India
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