Senior Business Systems Analyst – Banking Servicing Platforms & AI Enablement
Role Overview
We are seeking a Senior Business Systems Analyst with strong experience in
agent-facing servicing applications and core banking system integrations. The
role focuses on defining requirements for internal platforms used by customer
service and operations agents, ensuring seamless integration with backend
banking systems. The role also offers opportunities to identify and support
AI-enabled capabilities that improve servicing efficiency, fraud detection, and
operational automation.
Key Responsibilities
* Capture and document functional requirements for agent-facing servicing
applications used by call center and operations teams.
* Define system integrations and APIs between servicing platforms and core
banking systems.
* Translate business needs into user stories, functional specifications, and
acceptance criteria.
* Work with engineering teams to deliver enhancements to agent desktop
workflows and customer servicing tools.
* Analyze operational workflows to improve agent productivity and servicing
efficiency.
* Collaborate with data and technology teams to identify opportunities where AI
or machine learning can enhance operational processes, such as fraud
detection, customer support automation, or operational analytics.
* 7+ years of experience
* Experience in 1 of the below 3 domains:
* Agent facing UI system and Core banking backend and interfaces
* Fraud domain, particularly in managing enterprise-level solutions for fraud
detection and prevention
* KYC
* Support testing, validation, and release of new capabilities
Compensation, Advantages and Duration
Minimum Compensation: USD
Maximum Compensation: USD
Compensation is based on actual experience and qualifications of the candidate.
The above is a reasonable and a good faith estimate for the role.
Medical, vision, and dental benefits, 401k retirement plan, variable
pay/incentives, paid time off, and paid holidays ar
📌 Sr Business Analyst (India)
🏢 Photon
📍 India
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