We at TradeIndia are proud to be one of India’s largest and most established B2B e-commerce
platforms, connecting buyers and suppliers to build a customer-driven global value chain for
MSMEs. With a robust presence across the country, TradeIndia serves a thriving community of
over 11 million registered users across 100,000+ product categories. Backed by a team of 1,800+
skilled professionals, we have firmly positioned ourselves as a trusted and leading name in the
B2B industry.
Experience Required – (0-5) years
Education Required: Graduation
Roles and Responsibilities
Client Servicing & Relationship Management
Build trusted relationships with assigned clients and act as their primary point of
contact.
Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and
engaged.
Understand client business goals and suggest relevant solutions to help them achieve
better results.
Share product/service updates, current features, or add-on offerings to keep clients informed and interested
Retention & Renewals
Drive timely contract renewals and ensure minimal client churn.
Track client usage, engagement levels, and overall satisfaction to ensure high retention.
Provide clients with ROI-driven insights to reinforce the value of our services.
Upselling & Cross-Selling
Identify opportunities to expand client engagement through relevant upsell and cross-
sell solutions.
Collaborate with internal teams to customize offerings as per client needs.
Collaboration & Reporting
Coordinate with support, operations, and product teams to resolve client queries
quickly.
Maintain accurate records of all client interactions, renewals, and account activities in
CRM.
Share regular updates and reports on client feedback, account health, retention rates and revenue contribution.
Skills:
Good Communication
Negotiation skills
Key account management skills
Client Servicing, retention and renewals