Assume a critical role in defining the future of a globally recognized firm and
have a direct and significant effect in a realm tailored for top achievers in
site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Commercial &
Investment Bank, Payments Technology, you hold a leadership role in your team,
demonstrate strong knowledge across multiple technical domains, and advise
others on the technical and business issues facing them. Take lead and conduct
resiliency design reviews, break up complex problems into digestible work for
other engineers, act as a technical lead for medium to large-sized products, and
provide advice and mentoring to other engineers.

Job responsibilities
* Owns reliability outcomes for key services by defining and driving SLIs/SLOs,
error budgets, and service health reporting aligned to client and business
expectations.
* Leads incident response for complex production issues: triage, coordination,
stakeholder communications, and post-incident RCAs with measurable corrective
actions.




* Provides specialized technical support and relationship management for
high-profile clients, including hosting client discussions and coordinating
internal follow-ups.
* Partners with application development and platform teams to improve
reliability through automation, resilient design patterns, and operational
best practices.
* Builds and enhance observability: monitoring, alerting, dashboards, and
tracing—turning signals into actionable insights and reduced noise.
* Tracks performance against SLAs/SLOs, identify trends, and proactively
recommend upgrades or features to improve stability and client experience.
* Works closely with Sales, Product, Service, Operations, and Production
Management to support launches, manage risks, and improve delivery.
* Uses enterprise-authorized AI capabilities within the work setting to
accelerate major-incident triage, troubleshooting, and post-incident
analysis, validating outputs and handlin

📌 Lead Site Reliability Engineer (Mumbai)
🏢 JPMorgan Chase
📍 Mumbai