Company Description
ABOUT IQ-EQ
We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.
We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.
Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.
Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding.
We’re driven by our Group purpose, to power people and possibilities.
Job Description
You’ll provide third-line technical application support across the software estate, acting as the escalation point for the Service Hub within the ITSM framework,



resolving incidents, requests, and changes while meeting defined SLAs (including European shift coverage).
You’ll deliver functional and technical enhancements, perform ticket trend and backlog analysis, create MI/report packs and knowledge base articles, and maintain high service quality through strong problem‑solving skills and a pragmatic approach.
You’ll partner closely with Product Management to ensure applications meet availability targets, maximize product capabilities, and identify and reduce functional duplication across the service estate.
You’ll support project deliveries (agile and waterfall), ensuring smooth transitions into BAU support, while collaborating effectively with Application Services teams, wider IT functions, vendors, and external partners—including conducting service reviews and tracking SLA performance.
You’ll demonstrate robust customer focus, effective communication, action or

📌 Application Support Officer (Hyderabad)
🏢 IQ-EQ
📍 Hyderabad