Role Overview
ServiceNow/ ITSM Functional Consultant with ServiceNow Consulting experience, a self-driven individual who would be responsible for providing functional consulting in ITSM space to implement various ITIL® processes utilizing tools like ServiceNow® while analyzing current operational processes; assessment & designing or redesigning of these processes to drive significant improvements in productivity, quality and service and working closely with business stakeholders and technical team to specify and deliver current/enhanced processes. Additionally, provide guidance on best practices, conduct workshops, and support the implementation lifecycle.
Job Description:
Implement/Standardize/Optimize ITIL® Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providers
Plan end-to-end ITSM function cum process implementation considering various business and strategic scenarios.
Engage with clients to gather and analyze business requirements related to ServiceNow® implementation and enhancements.
Design,



configure, and support in implementation of ServiceNow® solutions, for example, IT Service Management (ITSM), IT Operations Management (ITOM), Strategic Portfolio Management (SPM), and Customer Service Management (CSM).
Reengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-in
Lead functional process implementations for designed/re-designed processes using ITIL® based ITSM tools like ServiceNow®
Collaborate with ServiceNow® technical team including developers, architects, and project managers to ensure successful project delivery using Agile approach
Support process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training material
Conduct workshops, training sessions, and knowledge transfer sessions to empower client teams and stak

📌 ServiceNow Functional Consultant (Bengaluru)
🏢 Visionet Systems
📍 Bengaluru