Company Description
At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Energetic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.

We are looking for a Agent - Customer Support to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are Skilled into Excellent verbal and written communication & Problem Solving, keep on reading, as you might be the perfect fit for this job.
Job Description
The job in brief:
Job Title - Agent - Customer Support(English Speaking)
Working model - 6days,(1day rotational week off)
Team - you will join the Customer Support team within the CS department.
Level - Entry - Mid Level
Location - Bengaluru, India
Contract - Permanent - full-time
What your impact will be :
● Identifying customer needs, investigating and recommending solutions.
● Solving customer issues in a timely and accurate way and maintaining follow-ups to ensure




end-to-end resolutions are attempted and achieved for every customer connection.
● Consistent upskilling as part of self-development to maintain process knowledge.
● Maintaining coordination within teams to collaborate on solutions and escalations.
● Work towards high CSAT and positive NPS consistently - ensure positive customer experiences.
Your expertise:
● Excellent communications - Verbal and Written
● Attention to details, conflict resolution and relationship building.
● Possesses computer literacy, ability to work on excel, PowerPoint, word and customized company
based applications.
● Agents should also be able to help establish our reputation as a company that offers excellent
customer support during all post-sales procedures.
Perks of working with us:
How we work together:
- An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)
How we learn togethe

📌 Agent Customer Support (Bengaluru)
🏢 lastminute.com
📍 Bengaluru