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Service Delivery Manager (Threat Detection and response - TDR)

Job Summary
As a Service Delivery Manager in the Cyber Security Team, you will

Lead the delivery and maintenance of Threat Detection and Response (TDR) Managed services, for shared pool projects or dedicated large engagements, using advanced technical capabilities
In-depth understanding and experience of managed service & provides Governance support and accountability for the Operations, delivery and maintenance of tools and processes, driving compliance with, and contributing to, the development of relevant standards for overall practice.
An important part of your role will be to actively establish, maintain and strengthen client’s relationships.



You will also identify potential business opportunities for EY within existing engagements and escalate these as appropriate.
You will be responsible for overall client service quality delivery in accordance with EY quality guidelines & methodologies. You will need to manage accounts and relationships on a day-to-day basis and explore recent business opportunities for the firm. Establishing, strengthening, and nurturing relationships with clients (functional heads & key influencers) and internally across service lines and proactively will also be a part of your day-to-day activities. You will assist in developing new methodologies and internal initiatives and help in creating a positive learning culture by coaching, counselling and developing junior team members.
In line with EY’s commitment to quality, you’ll confirm that work is of the highest quality as per EY’s quality standards, by reviewing the work provid

📌 CMS-SeniorManager-SDM - SecOps (India)
🏢 EY
📍 India