Senior Incident Management - 8 to 12 Yrs - Pune Location - 24/7 Rotational Shift
About the Team
This is an exciting chance to join a highly talented and innovative team dedicated to delivering cutting-edge solutions within the world’s leading global provider of financial technology services. The team is known for its strong collaboration, commitment, and focus on driving impactful outcomes.
What You Will Be Doing
During Incidents
Lead and coordinate cross-functional incident response teams during critical service disruptions
Facilitate clear and effective communication across technical teams, stakeholders, and leadership
Drive timely decisions on escalation, prioritization, and resolution strategies
Ensure accurate and complete documentation of incident timelines and actions
Manage bridge calls and incident war rooms to maintain control and direction
Provide consistent and structured status updates to leadership and business stakeholders
Collaborate with external vendors and third-party providers as required
Prevention and Preparation
Develop, maintain,



and continuously improve incident management procedures and playbooks
Ensure incident response plans are regularly reviewed, updated, and tested
Conduct training and enablement sessions for team members on incident processes
Analyze incident trends to identify root causes and systemic gaps
Partner with internal teams to implement preventive and corrective measures
Maintain up-to-date contact lists and escalation matrices
Coordinate disaster recovery (DR) and business continuity (BCP) exercises
Drive process improvements based on lessons learned and post-incident reviews
Update documentation and frameworks to reflect evolving best practices
Additional Responsibilities
Build and maintain strong relationships with key stakeholders across the organization
Stay updated with industry standards and best practices in incident management
Maintain a comprehensive understanding of IT infrastructure and system dependencies

📌 Senior Incident Management (Pune)
🏢 FIS
📍 Pune