Overview
The Claims Coordinator is responsible for managing deduction and invoice claims within SAP TPM, supporting promotional claim approvals, and ensuring strong financial controls across trade promotions. This role partners closely with Sales, Sales Finance, Trade Promotion Analysts, and cross-functional teams to ensure accurate claim processing, compliance with trade agreements, and timely resolution of exceptions. The position also plays a key role in improving efficiency through reporting automation and advanced analytics.
Responsibilities
Claims Processing & Trade Support
Manage deduction and invoice claim processing end-to-end within SAP TPM
Assist with promotional event enrollments and claim approvals
Validate claims against approved trade agreements, promotional events, and pricing terms
Ensure customer contract legends are current and accurate to support Trade Promotion Analysts
Controls, Compliance & Exception Management
Maintain a strong control setting with accurate trade accruals, contract approvals, and verification processes




Manage claim exceptions through effective verbal and written communication with Sales and Sales Finance teams
Investigate claim discrepancies, identify root causes, and support timely resolution
Ensure compliance with internal controls, trade policies, and audit requirements
Systems, Reporting & Automation
Maintain audit-ready claim documentation, trackers, and system records
Prepare claims analysis, aging reports, and exception dashboards
Drive efficiency, accuracy, and scalability of claims and trade analytics through automation solutions
Cross-Functional Collaboration
Act as a liaison between Trade Promotion Analysts, Sales, Finance, and Customer Teams
Support continuous alignment between promotional execution, pricing, and claims processing
Respond effectively to information requests and support business decision-making
Qualifications
Skills & Qualifications
Education
Bachelor’s degree in Commerce, M.Com, BBA, Master Bu

📌 Sales Admin (India)
🏢 PepsiCo
📍 India