GTOC Incident Administrator
Job Title / Advertise Job Title: Manager-Technology
AT&T; Level: S01
About the Company:
At AT&T;, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you’ll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2021, the digital transformation will revolutionize the digital space, and you can build a career that will propel your future.
About the Team:
Our team is looking for a Senior Global Crisis Incident Administrator Manager to respond to and mitigate critical and high impact global events and escalations. Working within a specialist team, you will be responsible for directing and coordinating the Major Incident process with related activities of resolver teams across multiple AT&T; Support organizations and taking lead on major incidents to ensure the business receives relevant communications/updates and service is restored against SLAs.
Job Summary:
The Incident Administrator (IA) is responsible for the administrative, coordination, and communication execution of technology incident management. The IA serves as the first responder and operational anchor for declared incidents, ensuring disciplined process adherence, accurate documentation, structured communications, and timely engagement of required resources.
This role is intentionally designed to separate administrative orchestrat